Technology Support for Students
Questeq, the districts IT contractor, will continue to support NESD students with technology needs. Basic issues with the functionality of chromebooks should first be addressed by trying at home troubleshooting tips.
If your Chromebook is having issues, please try the following tips before submitting a ticket:
1.) First, try hitting the Refresh key + Power key at the same time. This will restart the Chromebook. The refresh key is an arrow making a circle. It is above the number 4 key.
2.) If you are having trouble loading websites, First make sure the Chromebook is connected to your wifi. You can see the wifi status at the bottom right corner of your Chromebook. Click on the time and click on wifi to make sure it is connected.
3.) If you are connected to wifi and still have issues loading a website or page, please try clearing the browser cache and cookies. You can do this by opening chrome, and at the top right-hand corner click on the 3 dots. Then go to more tools > clear browsing data. Under the time range, choose all time. Then checkmark cookies and other site data, and cached images and files. Then click clear data. This will take some time. Once it starts it will show a spinning icon. It will close the window automatically when finished. You can then try loading the site again.
4.) If your device says you are connected but can’t access links, try "forgetting your network" and rejoining.
Technology Help Form
More significant Issues with chromebooks or laptops should be reported to Questeq using this form. If a device is broken, it can be exchanged for another device on Monday, Wednesday, or Friday between 10:00 am and 11:30 am, beginning March 30, 2020. Exchanges will occur at the High School Annex entrance on Hartman Street. Make sure to complete the form linked above before arriving with your broken chromebook.